Engaging in sales & marketing to meet domestic and overseas customers’ needs

Updated on July 13, 2012.  The validity of this article may expire without notice.

Indonesia
Feliciana Harjadi
Sales & Marketing Department
P.T. Indonesia Synthetic Textile Mills (ISTEM)

  1. Q1. What does your company do?
    ISTEM manufactures polyester viscose and polyester 100% (spun polyester) yarn, greige, and finished textile products for the domestic and export market.
  2. Q2. What does your department/section do and what work are you in charge of?
    The Sales & Marketing Department is here to provide services in order to fulfill the customers’ requirements and needs. I am in charge of sales and marketing activities, from maintaining current customers to finding new customers. I am also in charge of handling inquiries, and maintaining customer satisfaction, for both domestic and export customers.
  3. Q3. What kind of job do you mainly put a lot of effort into?
    I put effort mostly into maintaining the customers’ satisfaction. It is very challenging as there are a lot of things that need to be done and controlled. Delivery should be on time, quality and price should be good, and many more requests and requirements from the customers.
  4. Q4. When do you feel rewarded at work?
    It is when I know that my work achieves some target, and is appreciated by other people.
  5. Q5. What was your most impressive work?
    Meeting and interacting with many people in the textile and garment industries. It is great when we can have good relationships not only with domestic customers, but also with all the customers. It is also great to meet and visit many people in other countries. It is challenging to interact with them and receive many reactions. For my personal benefit, having a good relationship with a lot of people can enrich my knowledge and improve myself in many aspects.
  6. Q6. What is it that you put a lot of effort into in your personal life?
    I realize that there are still a lot of dreams that I’d like to reach. I put my effort into reaching all my dreams one by one. And of course I would like to improve myself and my quality of life in many aspects, like skills, knowledge, personality, etc.