Selling greige and finished fabrics with a thorough understanding of products and customers

Updated on Oct. 8, 2014. The validity of this article may expire without notice.

Indonesia
Yohanes Tjhai
Fiber & Textile Department
P.T. Toray International Indonesia (TIIN)

  1. Q1. What was your most impressive work?
    Before joining TIIN, I worked in totally different industries, without knowledge related to fibers and textiles. When the TIIN management put me into the Fiber & Textile Department, I worked hard to acquire basic and necessary knowledge in textiles. Within six months, I was able to translate/interpret the inquiries from both suppliers and customers from Japanese to Indonesian and Indonesian to Japanese, and handle them almost without any problem.
  2. Q2. What does your company do?
    TIIN is a trading company in Toray Group, located in Indonesia, specializing in providing a variety of goods primarily manufactured by Toray and its group companies abroad for global customers.
  3. Q3. What does your department/section do and what work are you in charge of?
    Our department deals with a wide range of business from fiber, yarn, greige to finished fabrics. I am mainly in charge of selling greige and finished fabrics for usage in apparel, material textiles and uniforms mostly to the overseas customers.
  4. Q4. What kind of job do you mainly put a lot of effort into?
    Since I just joined TIIN in April 2013, I put a lot of effort into learning about the products I am selling as well as understanding suppliers and customers’ characteristics, requirements and needs.
  5. Q5. When do you feel rewarded at work?
    I feel rewarded when the company and my family recognize my work. It is also very satisfying to know the products I am selling can be found in markets/stores.
  6. Q6. What is it that you put a lot of effort into in your personal life?
    I put effort into balancing my life style. I realize that spending quality time with my family, especially with my two little kids, and friends as well as maintaining good health are very important.