Communication with Customers
Toray Advanced Materials Exhibition and Symposium 2016
Toray organized the Toray Advanced Materials Exhibition and Symposium 2016 at the Tokyo International Forum, to commemorate 90 years of business in 2016. The exhibition and symposium was part of a series of commemorative events designed to broadly engage stakeholders.
The Toray Advanced Materials Exhibition provided an accessible showcase for the latest technologies and advanced materials of the Toray Group, which continue to meet society's needs. The exhibition drew more than 10,000 visitors over three days. The Toray Advanced Materials Symposium featured prominent speakers from industry and academia, who talked about current innovations and future trends relating to Green Innovation and Life Innovation.
- At the entrance of the Toray Advanced Materials Exhibition
- Innovation Stage showcasing innovations to mainstream hydrogen power
Customer Satisfaction Survey
True to its "customer first" commitments, the Toray Group conducts regular customer satisfaction surveys. The survey conducted in January 2017 received responses from some 300 customer companies, similar to the previous survey in 2014. It yielded considerable useful feedback, including some requests not heard via usual customer interaction. The survey results are made available at Board meetings and published via in-house newsletters to facilitate business improvements and motivate employees. Feedback is relayed as needed to specific departments to address particular issues, and employees are encouraged to take a personal role in improving the quality of work and enhancing customer service.