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HOME > Social Responsibility > CSR Guidelines > Ensure Product Safety and Quality > Pursue Product Safety and Quality Management

CSR Guidelines

  • CSR Top
  • Top Message
  • CSR Basic Policy
  • CSR Guidelines
  • Basic Policy & Enhance Corporate Governance and Management Transparency
  • Uphold Corporate Ethics and Comply with Laws and Regulations
  • Emphasize Safety, Accident Prevention, and Environmental Preservation
  • Ensure Product Safety and Quality
  • Product Safety and Quality Assurance
  • Product Safety System
  • Pursue Product Safety and Quality Management
  • Perform Risk Management
  • Promote Dialogue with Stakeholders
  • Step Up Environmental and Recycling Efforts
  • Secure and Train Personnel and Promote Human Rights
  • Cooperate with Suppliers in their Environmental and Social Initiatives
  • Pursue Social Initiatives
  • CSR Topics
  • Development of Science Technology
  • External Commendations
  • CSR Report

CSR GUIDELINE 4 Ensure Product Safety and Quality

Pursue Product Safety and Quality Management

Strengthening Approaches to Product Safety Information

Regulations concerning product safety information are being strengthened in Japan, including revisions to the Industrial Safety and Health Law to enact more rigorous labeling and documentation, and a November 2006 revision to the Consumer Product Safety Law to require product accident reporting. In response to these changes, we are working to build and improve systems for dealing quickly and appropriately with product accidents, complaints, and near-accidents.

As we pursue a range of businesses that provide products and services to both consumers and other businesses, our respect for the "Eight Rights of the Consumer" is a fundamental and constant theme in our dealings with all customers. We strive to ensure product safety and quality by undertaking major programs and initiatives.

We are also working to improve accessibility for users of major consumer goods, for example by staffing a toll-free product inquiry number.

Acquiring Quality Certification

As part of our quality assurance program, each production plant has acquired quality assurance certification to the ISO 9001 standard. In the same manner, our subsidiaries and affiliates in Japan and overseas have also obtained ISO 9001 certification.

Because Toray Group manufactures a diverse range of products, various quality certifications are required to meet the respective characteristics of the individual products. For example, for the manufacture and sale of pharmaceuticals and medical products, GMP*1 or the ISO13485*2 certifications are acquired, while ISO/TS16949*3 certification is required for automotive applications. For reinforced carbon fiber composite products for use in aircraft, plants must gain JIS Q9100*4 certification. These are just a few examples of Toray's active pursuit of the appropriate certification for each office or plant.

  1. *1 GMP : Good Manufacturing Practices for pharmaceutical production and quality control
  2. *2 Quality management system standard for medical devices
  3. *3 Quality management system standard for automotive applications
  4. *4 Quality management system standard for aerospace applications

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