CSR Guidelines & Activity Reports

Communication

Social Initiatives

Disclose corporate information in an active, fair and straightforward manner, and encourage dialogue and cooperation with stakeholders including employees, stockholders, investors, business partners, consumers, local communities, non-profit organizations (NPOs), government and administrative agencies, media, and other parties.

Basic Approach

Toray Group communicates with diverse stakeholders throughout its business activities in accordance with its Basic Policies to Promote Dialogue with Stakeholders. The senior management team regularly receives reports on communication activities and provides advice. Looking to strengthen its efforts, in April 2018 Toray Industries, Inc. established an organization to oversee all communications and pursue integrated internal and external communications.

Basic Policies to Promote Dialogue with Stakeholders Adopted September 2005

  1. Toray Group will promote dialogue and collaboration with all stakeholders, including customers, stockholders and investors, business partners, employees, government, local communities, NPOs, citizens, the global community and the media.
  2. Each company in Toray Group, through dialogue and collaboration with stakeholders, will take steps to carry out reforms designed to increase the satisfaction level of everyone.
  3. All Toray Group employees, in their respective workplaces, shall identify and strive to solve issues affecting stakeholder satisfaction as part of their CSR activities.

Structure

The General Administration & Communications Division oversees all communications and works with divisions and departments of Toray Industries and Group companies in and outside Japan to devise the best methods for collecting and disseminating information.
Opinions obtained from stakeholder communication processes are used to provide feedback to the related divisions and departments. They are encouraged to act on the feedback received in order to maintain good relationships with stakeholders.

CSR Road Map Targets and Results

Promote dialogue and collaboration with stakeholders in accordance with the Basic Policies to Promote Dialogue with Stakeholders

Reflect results of dialogue and collaboration with each stakeholder group in management activities in a timely and appropriate manner

■KPI
Number of corporate website page views (per month)
■Reporting scope
Toray Group
■Target in fiscal 2018
1.5 million page views

Result in fiscal 2018

1.56
million page views

■KPI
Group companies that have their own websites (%)
■Reporting scope
Toray Group
■Target in fiscal 2018
Japan: 80%
Outside Japan: 100%

Result in fiscal 2018

Japan:
100%
Outside Japan:
100%

■KPI
Number of news releases
■Reporting scope
Toray Group
■Target in fiscal 2018
200

Result in fiscal 2018

180

■KPI
Number of responses to investor inquiries
■Reporting scope
Toray Group

Result in fiscal 2018

560

■KPI
Number of meetings with employees or labor unions
■Reporting scope
Toray Group

Result in fiscal 2018

14

Looking to the Future

With the diversification of social issues in recent years, careful dialogue with stakeholders has become increasingly important. Toray Group treats requests from stakeholders as opportunities for growth. By contributing to society through its businesses and other efforts, the Group will continue to promote social progress and help to resolve global issues, thereby serving as a corporate group of high value to all stakeholders.

Activity Reports

Click below on activity reports for fiscal 2018