CSR Guidelines & Activity Reports

Product Safety and Quality

Social Initiatives

Provide safe, highly reliable products by striving to enhance management systems for product safety and quality assurance, and disclose appropriate information.

Basic Approach

To live up to its "customer first" and "quality first" commitments, Toray Group has established policies on product safety and quality assurance, respectively, and an organizational framework to pursue both in an integrated manner. Specifically, the Quality Assurance Committee deliberates on basic policies and other matters, while the Quality Assurance Planning & Administration Department and the Product Safety Planning & Administration Department of the Quality Assurance Division plan and propose measures.
The medium-term management program, Project AP-G 2019, directs Toray Group to pursue innovation and proactive management to achieve growth, and this hinges on securing product safety and quality. The Group continued to address individual areas for improvement and execute product safety measures in fiscal 2018.

Related Policies

Quality PolicyRevised June 2007

We give top priority to the product quality offered to our customers as well as to safety and to the environment in our corporate activities. We work on quality assurance with the stance of "Customer First."

  1. We make our best efforts to meet our customers' expectations with products and services of high satisfaction.
  2. We commit ourselves to abide by the "Quality First" principle, and to improve the quality and reliability of our products, in all our divisions, including sales, manufacturing and research and development.
  3. We meet quality requirements at the stage of design and development, and ensure and enhance these in the manufacturing process.
  4. We continuously strive to organize, maintain and improve our quality management system.

Product Safety Management Basic PolicyEstablished January 1992

  1. We shall place priority on the various measures required to ensure product safety.
  2. We shall conduct adequate safety evaluations prior to marketing a new product.
  3. For products already on the market, we shall take note of feedback from customers and the general public and always remain attentive to safety.

Structure

Framework for Quality Assurance

The quality assurance framework of Toray Industries, Inc. is shown in the diagram below. The Quality Assurance Managers Council promotes and implements the annual group-wide quality assurance themes that are established by the Quality Assurance Committee. Quality assurance and product safety committees at divisions further examine the company-wide issues that have been identified by the Quality Assurance Managers Council, breaking them down into action items that are designated every year for implementation. Production, technology, and sales departments cooperate to tackle quality assurance issues and raise the level of activities.

Framework for Quality Assurance
Framework for Quality Assurance

Framework for Product Safety

Toray Industries' product safety framework is shown in the diagram below. The Product Safety Secretariat Meeting promotes and implements the annual company-wide product safety themes that are established by the Quality Assurance Committee.
Quality assurance and product safety committees at the divisions further examine the group-wide issues that have been identified by the Product Safety Secretariat Meeting, breaking them down into action items that are designated every year for implementation. The action items are executed in cooperation with quality assurance, production, technology, and sales organizations at the departmental and divisional levels, to ensure thorough management of product safety and continue raising the level of management.
Toray Group has been centrally tracking statistics on product accidents and the execution of product safety reviews since fiscal 2011.

Framework for Product Safety
Framework for Product Safety
Framework for Product Safety at Group Companies
Framework for Product Safety at Group Companies

Self-Inspections to Ensure Quality Assurance and Product Safety

Since fiscal 2016, Toray Group companies have been implementing self-inspections for quality assurance and product safety using the C-MOS internal control monitoring online system. Any issues that are identified through the self-inspections are corrected to ensure that improvements are made. The self-inspections are conducted on a three-year cycle to ensure that the basic frameworks for quality assurance and product safety are in place: Toray was inspected in fiscal 2016, followed by group companies in Japan in fiscal 2017, and group companies outside Japan in fiscal 2018.

CSR Road Map Targets and Results

Achieve zero product accidents

[Related material issue for CSR]

  • Ensuring product safety and quality
■KPI
Number of product accidents
■Reporting scope
Toray Group
■Target in fiscal 2018
0

Result in fiscal 2018

1

Enhance the group-wide framework for product safety and quality assurance

■KPI
Group companies implementing product safety and quality assurance education (%)
■Reporting scope
Toray Group
■Target in fiscal 2018
100%

Result in fiscal 2018

100%

Looking to the Future

In fiscal 2019 and beyond, Toray Group will address individual issues related to improving quality assurance and product safety, while continuing to enhance its group-wide management systems for both product safety and quality assurance.

Activity Reports

Click below on activity reports for fiscal 2018