Fiscal 2019 CSR Activity Report

Communication

Social Initiatives

Disclose corporate information in an active, fair and straightforward manner, and encourage dialogue and cooperation with stakeholders including employees, stockholders, investors, business partners, consumers, local communities, non-profit organizations, government and administrative agencies, mass media, analysts and other parties.

Basic Approach

Toray Group communicates with diverse stakeholders throughout its business activities in accordance with its Basic Policies to Promote Dialogue with Stakeholders and its Information Disclosure Principles. The senior management team regularly receives reports on communication activities and provides advice.
Looking to strengthen its efforts, in April 2018 Toray Industries, Inc. established an organization to oversee all communications and pursue integrated internal and external communications.

Basic Policies to Promote Dialogue with StakeholdersAdopted September 2005

  1. Toray Group will promote dialogue and collaboration with all stakeholders, including customers, stockholders and investors, business partners, employees, government, local communities, NPOs, citizens, the global community and the media.
  2. Each company in Toray Group, through dialogue and collaboration with stakeholders, will take steps to carry out reforms designed to increase the satisfaction level of everyone.
  3. All Toray Group employees, in their respective workplaces, shall identify and strive to solve issues affecting stakeholder satisfaction as part of their CSR activities.

Information Disclosure PrinciplesAdopted January 2004

  1. Information Disclosure Principle:
    Strive to communicate with various stakeholders associated with the Company by actively disclosing pertinent information.
  2. Voluntary Disclosure Principle:
    Comply with statutory disclosure and timely disclosure requirements and voluntarily disclose information that can be disclosed.
  3. Timely Disclosure Principle:
    Strictly comply with the appropriate disclosure timing for statutory disclosure and timely disclosure, and disclose information on facts that can be disclosed as quickly as possible for voluntary disclosure as well.
  4. Fair Disclosure Principle:
    Disseminate information to all stakeholders in a fair and unbiased manner.
  5. Information Management Principle:
    Officers and employees associated with the content of information to be disclosed shall strive to maintain thorough information management until disclosure.

Structure

The General Administration & Communications Division works with divisions and departments of Toray Industries and its group companies in and outside Japan to devise the best methods for collecting and disseminating information.
The Group’s business sites regularly engage and maintain lines of communication with local residents and governments. Additionally, the Group is always open to inquiries and feedback from stakeholders, which are fielded through its corporate websites.
Opinions obtained from stakeholder communication processes are used to provide feedback to the related divisions and departments. They are encouraged to act on the feedback received in order to maintain good relationships with stakeholders. For example, matters related to safety, health, accident prevention, and environmental conservation are suitably handled by the Group’s business sites. The CSR Operations Department in the General Administration & Communications Division guides the implementation of social initiatives that contribute to the advancement of local communities, which are carried out by the business sites.

CSR Road Map Targets and Results

Promote dialogue and collaboration with stakeholders in accordance with the Basic Policies to Promote Dialogue with Stakeholders

Reflect results of dialogue and collaboration with each stakeholder group in management activities in a timely and appropriate manner

■KPI
Number of corporate website page views (per month)
■Reporting scope
Toray Group
■Target in fiscal 2019
1.5 million page views

Result in fiscal 2019

1.58
million page views

■KPI
Group companies that have their own websites (%)
■Reporting scope
Toray Group
■Target in fiscal 2019
Japan: 90%
Outside Japan: 100%

Result in fiscal 2019

Japan:
100%
Outside Japan:
100%

■KPI
Number of news releases
■Reporting scope
Toray Group
■Target in fiscal 2019
200

Result in fiscal 2019

160

■KPI
Number of responses to investor inquiries
■Reporting scope
Toray Group

Result in fiscal 2019

543

■KPI
Number of meetings with employees or labor unions
■Reporting scope
Toray Group

Result in fiscal 2019

14

Looking to the Future

With the diversification of social issues in recent years, careful dialogue with stakeholders has become increasingly important. Toray Group treats requests from stakeholders as opportunities for growth. By contributing to society through its businesses and other efforts, the Group will continue to promote social progress and help to resolve global issues, thereby serving as a corporate group of high value to all stakeholders.

Activity Reports

Click below on activity reports for fiscal 2019