Communication

Disclose corporate information in an active, fair and straightforward manner to maintain management transparency; and disclose information appropriately to encourage dialogue and cooperation with stakeholders including customers, employees, stockholders, business partners, consumers, mass media, and other parties.

Basic Approach

Toray Group communicates with diverse stakeholders throughout its business activities in accordance with its Basic Policies to Promote Dialogue with Stakeholders and its Information Disclosure Principles. The senior management team takes the lead in implementing communication initiatives, while working with relevant departments responsible for engaging with each stakeholder group.
Toray Group’s goal of achieving sustainable growth globally and into the future is about much more than just expanding the Group’s business. The aim is to practice Toray-style management, contribute to society, and remain a corporate entity respected by society. Toray-style management is all about living up to the corporate philosophy of “contributing to society through the creation of new value with innovative ideas, technologies and products,” and this is done by executing the corporate missions of serving customers, employees, shareholders, and society. In fiscal 2020 and 2021, Toray Group implemented the Toray Philosophy Project as a group-wide two-year initiative aimed at promoting a deeper understanding of Toray-style management both inside and outside the Group. Initiatives under the Medium-Term Management Program, Project AP-G 2025, which was launched in fiscal 2023, focus on strengthening the Toray brand by enhancing people-centric management to foster a corporate culture where employees can thrive and take pride in their work and by engaging in communication designed to earn the trust and meet the expectations of external stakeholders.

Structure

The General Administration & Communications Division works with divisions and departments of Toray Industries and its group companies in and outside Japan to devise the best methods for collecting and disseminating information. The Group’s business sites regularly engage and maintain lines of communication with local residents and governments. Additionally, the Group is always open to inquiries and feedback from stakeholders, which are fielded through its corporate websites.
Opinions obtained from stakeholder communication processes are used to provide feedback to the related divisions and departments. They are encouraged to act on the feedback received in order to maintain good relationships with stakeholders. For example, matters related to safety, health, accident prevention, and environmental conservation are suitably handled by the Group’s business sites. The CSR Operations Department guides the implementation of social contribution initiatives, which are carried out by the business sites.

CSR Roadmap 2025 Targets

Looking to the Future

With the diversification of social issues in recent years, dialogue with stakeholders has become increasingly important. Toray Group brand value lies in its business portfolio, which has grown from Toray’s original textile business and which cannot be easily duplicated by competitors. The Group treats requests from stakeholders as opportunities for growth. By contributing to society through its businesses and other efforts, Toray Group will continue to promote social progress and help to resolve global issues, thereby enhancing its corporate value and continuing to serve as a corporate group of high value to all stakeholders.

Fiscal 2023 CSR Activity Report

Click bellow on activity reports for fiscal 2023.