Communication with Customers

Customer Satisfaction Survey

True to its “customer first” commitments, Toray Group regularly conducts customer satisfaction surveys. The survey results are shared within the Group at the officers’ meeting and via the in-house magazine to facilitate business improvement at worksites and motivate employees. From executives and managers to general staff, every employee works to achieve even higher quality customer service, by engaging in an iterative cycle of understanding and improving issues.

Showrooms

Toray has set up showrooms in Tokyo (at the head office), at the Shiga Plant, and at other major Toray sites as space for communicating with customers. These showrooms feature accessible displays of Toray’s business and product applications. The goal is to deepen understanding of Toray Group’s commitment to leverage its innovative technologies and advanced materials to help address a host of issues. Toward this end, the corporate culture floor of the Toray Human Resources Development Center in Mishima and the exhibit space at the Automotive Center (now the Environment & Mobility Development Center) in Nagoya were also renovated in fiscal 2021.

• Exhibit space at Toray Human Resources Development Center in Mishima
• Exhibit space at the Automotive Center (now the Environment & Mobility Development Center) in Nagoya