CSR Activity Report (CSR Guideline Activity Reports) - Communication
Communication with Customers
Customer Satisfaction Survey
True to its “customer first” commitments, Toray Group regularly conducts customer satisfaction surveys. The survey results are shared within the Group at the officers’ meeting and via the in-house magazine to facilitate business improvement at worksites and motivate employees. From executives and managers to general staff, every employee works to achieve even higher quality customer service, by engaging in an iterative cycle of understanding and improving issues.
Toray has set up showrooms in Mishima (at the Toray Human Resources Development Center), at the Shiga Plant, and at other major Toray sites as space for communicating with customers. These showrooms feature accessible displays of Toray’s business and product applications. The goal is to deepen understanding of the Toray Group Sustainability Vision and Toray Group’s commitment to leverage its innovative technologies and advanced materials to contribute solutions on a host of issues. Toward this end, the exhibit space on the corporate culture floor of the Toray Human Resources Development Center in Mishima was also renovated in fiscal 2022.